Returns & Exchanges
At Levels, we prioritize the freshness and quality of our products; if your order does not meet our high standards, we offer a 30-day satisfaction guarantee. Please note that due to the perishable nature of food items, certain restrictions apply to opened goods.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For quality concerns or damaged goods, please attach clear photos of the product and packaging to help us improve our quality control.
Review and Approval
Our team will review your request within 48 hours to determine if a return, replacement, or store credit is the best solution for you.
Refund Processing
Once approved, your refund will be automatically applied to your original payment method or issued as a digital gift card within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing